Privacy & Security

Clients, customers, and enquirers can shop here safely. Knowing your personal information will not be used by, or shared with any other party without your permission. 

User’s of our website - You can be assured our customer database is secure and online payments are secure.​​​​​​​​​​​​​​​​

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Payments

Online payment via our secure pay feature STRIPE using your CREDIT/DEBIT CARD.
 

Internet bank transfer.
 

Contra / trade / exchange for same $ value on related products or services.

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Delivery

Our products are sent directly from our supplier to you. Options are:

1. Closest depot of our chosen carrier.
2. Door to door.

​3. Third party carrier.

​4. The contractor that will be installing the product collects and delivers at the time of service.​

5. Collect or arrange your own delivery.

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Returns 

Due to the nature of the product, we can not offer exchange or refund after the product has been installed. 

The Consumer Guarantees Acts does not allow rejection of goods on the grounds that a purchaser has changed their mind or that they don't like the result. There has to be a fault with the product or service for it to be covered under the act.
 

Customer Care

If you are dissatisfied with one of our products, our services, or a contractor's service or conduct.
 

Please email to us at info@arenasurfaces.co.nz with an explanation of what has happened, how it happened and we will endeavor to get it sorted

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Wholesale 

We welcome contractors and businesses (that are inline with our values, ethics, and philosophy) to promote, sell and install our products. 

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Businesses wanting to retail our products and receive discounted rates please contact us to discuss the next step to get you started.

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